RETURN & REFUND POLICY


At Scortis Health Care, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered. Scortis Health Care is not responsible for any damage caused after delivery.In case of any problem or quality issue with the product, we exchange the product. Once your return request has been accepted, the process will be completed within 5-6 business days.You can reach us on SUPPORT@SCORTISHEALTHCARE.COM. Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition. Returns and exchanges requests will be subject to checking and vetting by Scortis Health Care.


Return Policy

If for any of our mistake the product has to be returned (like damaged in transportation / manufacturing defect / wrong product received) you can call us on 0141-2471488 and inform about your issue. You need to send the product back on your own, the delivery time will depend on your chosen courier. Please make sure the product is sealed properlyOnce the item is received in our warehouse, it undergoes a Product Inspection which takes about 5-6 days. Typically, the refunds are initiated within 5-6 days after product inspection. The receipt of the refund would depend on either the mode of payment chosen by you or NEFT/RTGS to your bank account.

Where do I return the product?

You will have to send the product to below address
Address: 1/48 RIICO Industrial Area, Near Kanakpura Rly Station, kanakpura, Sirsi Road, Jaipur-302034 (Rajasthan).

Phone Number: 0141-2471488.


Cancellation Policy


You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by calling 0141-2471488. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies.


Refund Policy

Typically, the refunds are initiated within 5-6 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank.Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline of refunds takes 5-7 days.


Shipping policy


Purchases are shipped from our warehouse in New Delhi by reputed courier agencies. Please allow following number of days from receipt of your order. For India orders – All domestic orders are processed within 2-3 business days. You can expect delivery of the order within 3-7 business days. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days. For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days.

ORDER DELIVERIES WILL BE MADE BETWEEN

=> 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

=>Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a familY member, colleague, neighbor, etc. However Scortis Health Care takes no responsibility for goods signed by an alternative person.

=> Scortis Health Care is not responsible for damage after delivery.

=>For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.

=>Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

 SHIPPING CHARGES

=>For India Orders:

=>We ship products throughout India and all orders of Rs 1499 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 1499.

For International Orders:

=>We also ship internationally across all countries ( except – ITALY, SPAIN and BRAZIL). Shipping and handling rates vary based on the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.